Refund policy

Thank you for shopping with Temperley London. If you are not completely satisfied with your purchase, you are welcome to return the item(s) in accordance with the following return policies.

If your issue is regarding fit or size, we invite you to contact our alterations team at chelsea@temperleylondon.com, who will be happy to advise you further.

Online Returns

Please note, this policy does not apply to any in-store purchases, our Try for 5 Days service, or orders via NIFT.

All returns and exchanges must be shipped back to us within 14 days from the delivery date.

Returns that do not meet our policy will be returned to customers at their own cost or face a 20% refund deduction where dry cleaning, re-tagging or repair is required.

Please note that a return shipping fee will be deducted from your refund. Fees vary by carrier and will be clearly indicated within the returns portal. Exchanges are free. Opting for Store Credit instead of a refund will grant you an additional 10% on your next order.

– Please return in the original packaging and keep any tags, hygiene stickers, or ribbons attached.

– Item(s) must be returned from the original shipping country.

– The refund can only be issued to the original payment method or as store credit.

– Shipping charges and Package Protect by Swap are non-refundable.

– Stores are unable to accept online returns, and vice versa.

Please allow adequate time for the shipment to reach us and for the warehouse to process. At peak periods, this may take 7–10 business days. Your return will be inspected by our dedicated team and if no issues arise, the refund will be initiated within 3–5 business days.

While you may receive a notification that your refund has been initialised, please be advised that this may take several days to appear in an account, depending on your bank. In particular, PayPal refunds may take up to 30 days to arrive.