Careers

At Temperley London, we strive to attract, recruit and retain the best talent across all our departments. Our success is built on close relationships with our customers and business partners who expect impeccable service across all channels. We look for the same in those joining our team.

Internships
Our internships are reserved for students in higher or further education looking to gain valuable experience in their area of study. Please refer to our current vacancies below to apply for internship roles.

Recruitment Agencies
We use recruitment agencies on rare occasions but unless we contact you, we will not accept agency applications. If you are interested in joining our team please continue visiting our website for new updates on vacancies.

To apply for any position, please forward a cover letter and your CV to careers@temperleylondon.com

Reports to:

Head of Retail & Merchandising

Overall Purpose:

To optimise Temperley London sales and profits through the boutique whilst also delivering the Temperley brand experience including events, trunk shows, sample sales, pop-ups and VIP management.

Responsibilities:

Drive Temperley London sales for all collections, including Bridal, and oversee all store operations.
Ensure that overall sales and profit margins are achieved at agreed budget levels.
Report all sales to management and manage sales budgets.
Ensure that the Temperley brand experience and overall customer service meet the same levels of excellence as the brand collection.
Maintain high standards of visual merchandising and housekeeping in order to promote the Temperley brand to the retail public.
Develop and manage proactive sales initiatives and events (internal and external) with the support of Marketing and Head of Retail to drive sales within the Boutique - Trunk shows, events, sample sales and pop-ups.
Capture appropriate information from customers in a professional manner; passing this onto the necessary departments. Manage own boutique CRM and liaise with Marketing and Head of Retail on how to best optimise the local database.
Manage marketing calendar locally and be proactive in always driving more footfall and revenue with support of local marketing tools.
Manage VIP’s closely and effectively.
Maintain accurate stock levels (internal and external product) and liaise with the Stock Controller/Merchandiser (or external third party) so as to ensure that stock is always optimised to meet public demand. Responsible for boutique stock levels, replenishments, product call, stock inventories, stock pricing, stock deliveries and transfers, and accuracy of the boutique stock levels at all times.
Provide market information and feedback to relevant departments, to assist in pricing and range planning.
Liaise with all parts of the business to help proactively manage sales/profitability.

Managing the Team

Manage team uniforms/discounts, payroll, staff rotas, holidays and working arrangements to meet trading demands.

Recruit with the help of the Head of Retail and HR,
induct and fully train new retail associates, in a professional manner and complying with company policy/ procedure.

Complete necessary performance management requirements; i.e. probationary and appraisal reviews.

Communicate with all members of the team on a daily and weekly basis, to ensure they are fully aware of all aspects of the Boutique, including new stock arrivals; organising individual sales performance and other KPI’s, making sure the Boutiques it is trading according to budget.

Fully train and coach the team on a regular basis to ensure they are able to pro-actively sell to ensure ATV and conversation rate is maximised.

Develop and manage the sales team to deliver the business plan whilst maintaining excellent customer service.

In the first instance, manage any necessary disciplinary or grievance activity working in close association with the Head of Retail and HR department.

Managing Retail Standards

Manage team uniforms/discounts, payroll, staff rotas, holidays and working arrangements to meet trading demands.

Recruit with the help of the Head of Retail and HR, induct and fully train new retail associates, in a professional manner and
complying with company policy/ procedure.

Complete necessary performance management requirements; i.e. probationary and appraisal reviews.

Fully train and coach the team on a regular basis to ensure they are able to pro-actively sell to ensure ATV and conversation rate
is maximised.

Develop and manage the sales team to deliver the business plan whilst maintaining excellent customer service.

In the first instance, manage any necessary disciplinary or grievance activity working in close association with the Head of Retail and HR department.

What we offer:

– Generous uniform allowance
– Sales commission
– Annual Leave 25 days per year plus usual bank holidays
– Birthday off
– 30% Discount on Temperley products
– Pension – Employee and employee contributions
– Full time 37.5 hours/week (9am to 5.30pm Monday to Friday)

Reports to:

Studio Manager

Overall Purpose:

To make garments by following the guidance of Design and Product Development.

Responsibilities:

To measure clients and fit garments to them using various tools and equipment including fabric, needles, thread and sewing machines.
To lengthen or shorten garments to fit clients properly or replace zippers.
Take body measurements / make garments to a specified size
Draw the outlines of the dress on the fabric, as per the measurements taken, and then cut the fabric using a pair of scissors. Once all the pieces of the dress are cut, the seamstress attaches the pieces together with pins before sewing them by using a sewing machine.
Make finishing touches to the garment by sewing the buttons, zips or hooks etc.

Requirements:

Skilled, experience-backed sewing abilities
Thorough knowledge of zippers, fabric, buttons, linings and patterns
Manual dexterity and strong eye-hand coordination
Must be attentive to detail, demonstrate strong self-control, and be able to work well independently
Ability to communicate clearly with clients to determine their needs

Reports to:

Design

Overall Purpose:

To support the design team in all activity to ensure the smooth running of the department.

(Minimum 6 months)

Overview of Role:

Research and create story names for each season
Load and update all styles on system, set up rangeplans, tracker and seasons folders
Update system with all style changes, cancellations, additions, story images and sketches for each season update up to SMS stage
Enter all colourways into the rangeplan and update throughout the season
Ensure collection is categorized and processed correctly on all platforms in design and this is clearly communicated to all teams
Support merchandising to ensure linesheets are up to date and correct for selling
Undertaking any ad hoc projects.
Photograph vintage samples, log and update on tracker
Design research: silhouette mood and concept for Mainline and Bridal
Create and maintain seasonal boards in the design studio and update as required during the development of the collection
Update fitting photograph folders and boards after each studio fitting

Requirements:

Currently studying at degree level in a fashion related subject
Good knowledge of Excel and Photoshop
Confident in undertaking admin-based duties, good telephone manner and email etiquette
Ability to work well within a team but to also be able to take initiative when needed
Competent in organizing your own workload and schedule
Confident in multi-tasking, working to tight deadlines and prioritizing.
Strong interest in fashion and design.
Some experience interning or working in a fashion company would be helpful but not essential.

Benefits:

Practical industry experience in all aspects of the Design process
Shadowing, mentoring, and training opportunities with successful Design professionals
Opportunity to participate in events and company meetings
Support and guidance on career path including CV, recruitment etc

Reports to:

Store Manager

Overall Purpose:

To sell Temperley RTW and Bridal merchandise and offer high standard of personal and professional service to customers.

Responsibilities:

To assist in maintaining the company standard to maximise sales
To greet, serve and advise clients, giving the best service possible at all times while introducing additional and alternative sales
To be fully conversant with the product range including product alterations, stock availability
To maintain the highest standards of house keeping within the branch
To acquire a basic knowledge of visual merchandising
Ensuring stock levels are well maintained
To be aware of the company policy on customer complaints, returns and exchange procedures
Handling customer complaints or handing customers on to management
To be able to work on own initiative and on any specific mission or project as defined by your manager
To handle payments in all forms
To register all relevant transaction details onto the database
To be proficient at creating and updating client files, managing own client book
To book bridal appointments and fittings via phone and email
To manage bridal appointments and perform all the necessary admin post the appointment
Own client book a plus

Requirements:

Experience within a similar retail role, preferably in luxury
Must have strong communication, follow-up and team orientation
Be able to support a collaborative, innovative and results-orientated environment in a cross-functional team
Proactive and positive
Display flexibility with good organisational and prioritisation skills
Can perform under pressure and operate in a fast-paced environment
Enthusiastic and motivated
Excellent IT and numerical skills
Sound commercial awareness
Confident, ambitious and resourceful

Reports to:

CEO

Overview of Role:

Primarily responsible for the coordination of shipping & logistics activities across the Temperley global supply chain; providing logistics support to internal departments, ensuring adherence to shipping policy; and, maintaining administrative compliance in relation to import/export function across the supply chain.

Responsibilities:

Responsible for optimal management of International multi-channel freight & logistics. Accountable for OTIF delivery from source through end consumer.
Full operational control for both in-house & 3PL warehousing & distribution function.
Primary function of role is to provide operational account for all Logistics, Warehousing, Stock Control and Distribution & Fulfilment activities in alignment with commercial strategy.
Focus on servicing demanding multi-channel consumer base while optimising cost.

Logistics:

Management of Domestic & International Shipping & Logistics services.
Management of company-wide 3P freight & courier contracts.
Rationalisation of Modes, Routes & Rates for supply-chain & wider business.
Management of International import/export compliance.
Management of Import Duty liabilities, both in UK and international markets.

Warehouse Operations:

Responsible for in-house Warehouse operations.
Management of external Warehousing & Distribution partnerships.
Manage resource & infrastructure in support of company ambition.
Management of Return to Vendor process.

Stock:

Management of company-wide stock control & inventory reporting.
Responsible for all stock entering & exiting the business.
Responsible for ERP system updates & reporting.
Responsible for the physical security of stock & auditing.

Distribution:

Management of International distribution & fulfilment function in line with S&O critical path.
Servicing wholesale accounts, concessions, retail store network, and e-fulfilment.
Manage vendor compliance partnerships.
Support Production Teams in distribution of raw materials from supply base.
Support PR & Sales departments in distribution of Sample Ranges.

Requirements:

Advanced excel/numerical skills
Working knowledge of Zedonk
Knowledge of sea and air freight transportation
Textile/ retail industry experience
International trade experience
Multi-channel experience desirable
3PL/4PL model experience desirable
Flexible
Adaptable
Approachable
Team Player
Positive approach to problem solving
Extremely well organized, pro-active with attention to detail
Enthusiastic, eager to learn and self-motivated

Reports to:

Sales & Merchandising Director

Overall Purpose:

To manage the Temperley London Website, associated marketing activity and all other related tasks to maintain and grow successful Ecommerce operations.

Overview of Role:

Lead digital sales strategy spanning site, CRM, performance marketing, and retention across UK and international
Lead lifecycle marketing in Klaviyo, managing all campaigns and flows, alongside segmentation and targeting to drive open rate, click rate and conversion
Oversee paid social and search, optimising for CAC and ROAS in partnership with agencies
Own ecommerce P&L, forecasting, budgeting, and KPI reporting
Be a champion for UX online, driving CVR and CLTV alongside other key metrics
Manage DTC marketplace distribution and partner channels, including second-hand resale website and Farfetch
Collaborate with retail on omni-channel initiatives, such as Click & Collect and alterations, driving sales and customer experience
Be a brand guardian across digital touchpoints, bridging brand and commerce in all activities Collaborate closely with Logistics, Finance, Social, Retail and Product teams for cross-functional planning
Lead day-to-day operations including web merchandising, product launches and content updates
Support the ongoing development of our Digital Product Passport via Temperley ID app
Use GA4 and Looker Studio for performance insights to guide trade decisions
Manage two direct reports across merchandising and customer service, plus freelancers and external partners
Be the channel owner and point of contact for all e-commerce activity and development, such as ERP integrations and relevant 3PL warehouse activities
Review digital tech stack and performance, via site walkthroughs and audits, alongside developers and senior stakeholders
Own and update the omni-channel marketing calendar with seasonal drops, product focuses, promotional activity, and events
Place seasonal collection buys for e-commerce channels, ensuring alignment with business objectives, merchandising and other sales teams
Maintain service excellence by overseeing customer service and online feedback
Analyse competitors and market activity, keeping abreast of new developments and technologies
Think of creative and commercial ways to showcase and drive Temperley brand digitally
Partner with key stakeholders to support organic digital growth

Requirements:

Demonstrated experience of managing team and experience in fashion.
Keen interest in fashion, with experience in premium and luxury brands a plus
Prior experience working with Shopify Plus is essential
Experience with email and SMS marketing. Klaviyo background preferred
Understanding of Affiliates and SEO advantageous
Detail oriented with strong follow through; organise, prioritise multiple projects
Comfortable with GA4, Meta Ads Manager, Google Ads
Ability to be agile, hands-on, and collaborative in a small team environment
Comfortable problem solving and making data-driven decisions
Strong communicator with copywriting and editing skills a plus
Immediately available or short notice period preferred.

Alice Temperley MBE founded her eponymous label Temperley London in 2000, a year after graduating from the Royal College of Art. Alice continues to head up the creative
direction of this British brand, now in its twenty-fourth year of business.

Temperley Bridal, which launched in 2006, is defined by ethereal, timeless silhouettes and is inspired by the romance and decadence of a bygone era. Alongside Heritage, Eveningwear and Ready-to-Wear Collections - Temperley London launched an interiors collection in partnership with Romo in March 2023.

The brand has a Flagship store on Sloane Street, an Outlet in Somerset selling Bridal, Heritage and Ready-to-Wear, as well as stores in Dubai and Abu Dhabi.

Alice was awarded an MBE in 2011 for services to the Fashion Industry, she is a member of the British Fashion Council Advisory Board and is involved with several charitable
organisations, including actively supporting Women for Women International as an ambassador.

In July 2023, the brand announced a significant change to the business model, ceasing all promotions to bring it more in-line with its championing of slow fashion,
commitment to responsibility and respect for garments. ‘Clothes that transcend seasons, creating moments that become memories. Originated in Somerset the Temperley way’.

Reports to:

Store Manager

Overall Purpose:

To sell Temperley RTW and Bridal merchandise and offer high standard of personal and professional service to customers.

Responsibilities:

To greet, serve and advise clients, giving the best service possible at all times while introducing additional and alternative sales
To be fully conversant with the product range including product alterations, stock availability
To maintain the highest standards of housekeeping within the branch.
To assist in maintaining the company standard to maximise sales
To acquire a basic knowledge of visual merchandising
Ensuring stock levels are well maintained
To be aware of the company policy on customer complaints, returns and exchange procedures
Handling customer complaints or handing customers on to management
To be able to work on own initiative and on any specific mission or project as defined by your manager
To handle payments in all forms
To register all relevant transaction details onto the database
To be proficient at creating and updating client files, managing own client book
To book bridal, mainline appointments and fittings via phone and email
To manage any customer appointments and perform all the necessary admin post the appointment
Own client book a plus

The brand has a Flagship store on Sloane Street, an Outlet in Somerset selling Bridal, Heritage and Ready-to-Wear, as well as stores in Dubai and Abu Dhabi.

Reports to:

Store Manager

Overall Purpose:

To sell Temperley RTW and Bridal merchandise and offer high standard of personal and professional service to customers.

Responsibilities:

To greet, serve and advise clients, giving the best service possible at all times while introducing additional and alternative sales
To be fully conversant with the product range including product alterations, stock availability
To maintain the highest standards of housekeeping within the branch.
To assist in maintaining the company standard to maximise sales
To acquire a basic knowledge of visual merchandising
Ensuring stock levels are well maintained
To be aware of the company policy on customer complaints, returns and exchange procedures
Handling customer complaints or handing customers on to management
To be able to work on own initiative and on any specific mission or project as defined by your manager
To handle payments in all forms
To register all relevant transaction details onto the database
To be proficient at creating and updating client files, managing own client book
To book bridal, mainline appointments and fittings via phone and email
To manage any customer appointments and perform all the necessary admin post the appointment
Own client book a plus